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Privacy Policy

Terms Regarding External Links

  1. No Implied Approval or Affiliation: While this Website may contain links to other websites, we want to clarify that we do not directly or indirectly imply any approval, association, sponsorship, endorsement, or affiliation with any linked website unless explicitly stated herein.
  2. User Responsibility: We strongly recommend that you carefully review the legal statements and other conditions of use for any website you access through a link from this Website. Your decision to link to other off-site pages or websites is entirely at your own risk.

Our website may utilize cookies to personalize and enhance the User’s navigation experience. By visiting this site, the User acknowledges the use of cookies. Here are some important points to consider:

  1. Cookie Security Best Practices:
    • Use HTTPS: Always ensure that your website uses HTTPS to encrypt data transmission. This ensures that cookies are transmitted securely between the user’s browser and the server.
    • Minimal Data in Cookies: Store only essential data in cookies to reduce the risk of exposure in case of a security breach. Avoid storing sensitive information unless absolutely necessary.
    • Secure Flags: Utilize cookie flags like HttpOnly, Secure, and SameSite to enhance cookie security. These flags help prevent unauthorized access and protect user privacy.
    • Expiration: Set a strict expiration for cookies. Permanent cookies should have an explicit expiration date using the Expires attribute or a time period specified by the Max-Age attribute.
    • Domain Restriction: Specify the Domain attribute to limit where the cookie is sent. This prevents cookies from leaking to untrusted hosts.
  2. Cookie Poisoning Awareness:
    • Educate users about the risks associated with cookie poisoning (also known as session hijacking). Explain how attackers manipulate cookies to gain unauthorized access or compromise data.
    • Highlight the importance of keeping software up-to-date to prevent vulnerabilities that attackers can exploit.

Xcel Software is committed to protecting the privacy, confidentiality, and security of your personal and business data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our software and services.

1. Data Collection

We collect only the information necessary to provide and improve our services, including but not limited to:

• Account registration details (such as name, email, company information)

• Payment and billing information (for subscription services)

• Usage data related to your interaction with our software

• Any additional data you voluntarily provide to us through support inquiries, feedback, or integrations

2. Use of Data

Your data is used solely for the following purposes:

• Delivering, maintaining, and improving our software and services

• Providing customer support and responding to inquiries

• Communicating important updates, service changes, or notices

• Ensuring compliance with applicable legal obligations


We do not sell, rent, or trade your personal information to third parties.

3. Data Safeguarding and Security Measures

Xcel Software employs robust security practices to protect your data, including:

• Encryption of data in transit (using TLS/SSL) and at rest

• Access controls to limit who can access sensitive systems and data

• Authentication protocols (such as multi-factor authentication) for user accounts

• Regular system monitoring for suspicious activity or potential vulnerabilities

• Data backup and disaster recovery measures to ensure service continuity

We conduct periodic security reviews and assessments to maintain the integrity of our systems.

4. Data Access and Retention

We retain customer data only for as long as necessary to provide our services or as required by law. Customers may request access to, correction of, or deletion of their personal data by contacting us at privacy@xcelsoftware.com.

5. Third-Party Services

Where integrations with third-party services are offered, we ensure these partners meet appropriate security and privacy standards. However, Xcel Software is not responsible for the privacy practices of third-party platforms.

6. Your Responsibilities

While we take strong measures to secure your data, you are responsible for safeguarding your own account credentials and ensuring your internal team follows best practices for secure system use.

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